Once a user selects a service plan or offer announced by Pockethub and proceeds to purchase it by making the due payment to Pockethub, such payment by the user shall be considered final and non-refundable under any circumstances. Please be aware that the act of purchasing a service plan from Pockethub is irreversible in accordance with applicable laws.
Upon receipt of payment from the user for the aforementioned plan, Pockethub will create a user ID in its system only after successful completion of KYC verification for the user. If the user fails to complete the KYC verification successfully, Pockethub will be unable to create a user ID. Therefore, in order to access services on the Pockethub portal, it is mandatory for the user to undergo successful KYC verification.
Following the creation of a user ID, any transactions that fail for reasons directly attributable to Pockethub, and for which Pockethub has received confirmation from the payment gateway, will be automatically refunded to the user's bank account within 3-21 working days from the transaction date. A confirmation email will be sent to the user's registered email address with Pockethub. Please note that the refunded amount will be the actual transaction amount, excluding payment gateway charges and all applicable taxes.
However, in cases where the user receives a successful completion confirmation but does not receive the services, the user must submit a complaint by emailing the customer care email address provided on the Pockethub website. Pockethub will investigate the matter upon receiving the user's complaint, and based on the findings of the investigation, Pockethub may issue a refund. In all cases, Pockethub' liability will be limited to providing the user with a valid refund corresponding to the payment received by Pockethub for a specific transaction. Pockethub shall not be liable for any other claims or consequential liabilities arising from failed services on our system.
The user acknowledges that this refund policy is subject to all the terms and conditions stated in the agreement between the user and Pockethub, or their business associate/retailer.
